Return & Refund Policy

BAGGU Return & Refund Policy

Return Eligibility and Timeframe

At BAGGU, we want you to shop with confidence. If you decide to return a product, you must submit your return request within 30 days of delivery. Returns submitted after this 30-day window may not be accepted unless required by applicable law.

Conditions for Returns

To qualify for a return, products must generally meet all the following conditions:

The item remains in substantially its original condition.
The product has not been used beyond reasonable inspection.
There is no damage from misuse or improper handling.
Original packaging is included, where applicable.
All accessories and components included with the product are returned.
The product can be matched to your original order.

Please note that some BAGGU products may have additional return criteria or limitations, including but not limited to hygiene, personalization, or customization restrictions.

Products with Return Limitations

Certain items, due to their nature or condition, may be excluded from returns. These limitations will be communicated to you before purchase when applicable.

Return Request Process

Contact BAGGU customer support via ixucahans@gmail.com before sending any product back.
Provide your order details and specify the product you wish to return.
Depending on the situation, you may be asked for additional information such as photographs or documentation.
Once your return request is reviewed and approved, BAGGU will provide you with instructions on how to return the item.

Return Shipping Costs

If you are returning a product due to a change of mind or personal preference, you may be responsible for the return shipping expenses.

For returns related to defective, damaged, or incorrect items, BAGGU will provide return shipping arrangements tailored to your situation.

Original shipping fees are generally non-refundable where permitted by law.

Refund Process

Returned products will be carefully inspected upon receipt. If your return meets BAGGU’s requirements, your refund will be issued to the original payment method.

Please allow 5 to 10 business days for your refund to be processed by your payment provider and financial institution.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or not what you ordered, please contact BAGGU customer support as soon as possible at ixucahans@gmail.com.

To assist with your request, you may be asked to provide photographs and order details.

Exchanges

Exchanges may be available depending on product type and our current inventory. If an exact replacement is unavailable, we will work with you to find an alternative solution.